Amit Malakar, Chief Customer Officer, Welspun One talks about the lessons to be learnt from the pandemic at CargoTalk’s fourth digital conclave. He says, “COVID-19 has taught us few things, such as, how important it is to be digital in our business, consumer’s direct connection to brand and having multiple stock points rather than one to fulfil the demand quicker, to name a few. We have realised that industry players with robust supply chains and those who were well stocked and well replenished were the ones who survived. Calling logistics industry an important contributor to our economy, he continues, “There has been a lot of talk about warehouse consolidation over the last five years and now the government is also keen and trying to reduce some cost of supply chain. The warehousing industry has also got infrastructure status. Hence, things are moving in the positive direction in this industry.”